Responsible Gaming

We take the safety and well-being of our players seriously, providing a responsible gaming environment that encourages you to maintain healthy habits while enjoying your time with us.

Safe and Balanced Gaming Habits

Gambling should be treated as entertainment, not income. It's essential to set realistic expectations and remember that winning is never guaranteed.

Set aside a budget for leisure activities, including online gaming.
Never chase losses or bet more than you can afford to lose.
Don't rely on winnings to cover living expenses or debts.

Budgeting and Bankroll Management

Manage your finances effectively by setting limits:

Deposit Limits: Restrict the amount of money you deposit into your account in a day/week/month. This helps prevent excessive spending.
Loss Limits: Limit the total losses you incur over a set period, helping to maintain a balanced gaming experience.

Reality Checks and Time Reminders

Stay aware of your time spent on our platform:

Reality Check Pop-ups: Enable these reminders to display your net results after a chosen interval. This helps keep you informed about your spending.
Session Limits: Set time limits for individual sessions, taking regular breaks to maintain healthy habits.

Cooling-Off Periods and Self-Exclusion

Take control of your gaming with our cooling-off tools:

Cooling-Off Periods: Temporarily close your account from playing games. Choose the duration: 24 hours, 7 days, or 30 days.
Self-Exclusion: Completely lock yourself out of Keno Go Australia for a set period (months) or permanently.

Account Verification and Age Restrictions

For your protection:

We verify age to ensure that you meet our minimum requirement. Failure to do so may lead to account closure.
You can adjust settings in the Profile section under "My Account" to restrict access to certain features based on your location.

Protection of Vulnerable Players

We're committed to safeguarding vulnerable individuals, such as:

Underage Individuals: We check age during registration and encourage you to verify it for our mutual benefit.
Problem Gamers: Our tools help identify potential issues early. If concerns arise, we advise seeking professional support.

Warning Signs of Problematic Gambling

If you experience any of the following signs in yourself or a friend:

Spending more money on gambling than initially intended
Feeling anxious or depressed when unable to gamble
Trying to recover lost funds by betting even more
Experiencing increased tolerance, needing more money to achieve satisfaction
Using money meant for other necessary expenses

Seek help through our resources or professional support services.

Support Organisations and Professional Help Resources

Find guidance from trusted organizations that offer advice on managing problematic gaming:

Gamblers Anonymous: Join a community focused on supporting individuals overcoming addiction.
Local counseling centers and support hotlines: Find nearby options for personal, confidential assistance.

Responsible Bonus Usage

To ensure our bonuses don't encourage over-gambling:

Familiarize yourself with bonus terms, wagering requirements, and time limits before acceptance.
Avoid claiming more than one promotion at a time. Some may have conflicting restrictions or conditions.
Be mindful of bonus bets exceeding your normal limits.

Safer Gaming Practices

For a healthier experience in all types of gaming:

Slots: Set up loss limits to prevent excessive betting, especially when playing high RTP games.
Live Casino and Sportsbook: Balance stakes with deposit limits set for the specific platform feature. Consider setting win limits too.
Promotions: Understand bonus terms before accepting any offer.

Mobile Gaming Awareness

Enjoy our mobile features responsibly:

Be aware of time spent on your smartphone while gaming, ensuring you take regular breaks.
Set up additional restrictions or cool-down periods for your device as needed.

Family/Device Protection Measures

To shield others from potential issues:

Activate the Self-Exclusion feature if a family member is struggling with gambling.
Adjust settings to limit access to specific features based on individual profiles within your household.